Basic Technical Requirements for Accessing SET-BC's Websites,
Online Resources, and Services
SET-BC’s websites and online services conform, to a best-effort level, to all current web standards and protocols. For access to our services you will need a current web browser with JavaScript enabled and a reliable Internet connection, and you must not be blocked from accessing our websites and services by your organization’s web content filtering policies. See below for additional detailed requirements for specific services.
Basic requirements:
- A current web browser: Internet Explorer 7+, Firefox 3+, Safari 5+, or comparable browser.
- JavaScript enabled
Additional Requirements for Accessing Multimedia Content
Basic Requirements for Viewing Multimedia Content
You will need an Internet connection with sufficient bandwidth. Most of our videos will download best with a downstream bandwidth of at least 100Kbps or higher. For some of our larger videos (10mb+) and online meetings and training sessions, we recommend a downstream bandwidth of at least 1,000Kbps or higher for smoothest playback. Most of our video content requires the Adobe Flash plug-in.
- Basic browser requirements above met
- Internet connection with sufficient bandwidth
- Current Adobe Flash plug-in
- Working sound card and speakers
Requirements for Participating in Online Training Sessions via SET-BC's Adobe Connect Server
To participate in these sessions, you will need to be able to connect to SET-BC’s Connect server, and will need to be using a suitable browser with the current version of the Flash Player plug-in installed. You will also need a sound card and speakers.
Follow this link to test that your system and audio are functioning correctly. When you test your system, you will be prompted to update your Flash plug-in, and or install a Connect plug-in if this is necessary. You may require assistance or permission from your IT department in order to do this.
Depending on the session, audio for Connect sessions may be provided via your computer or via telephone.
Requirements:
- Basic multimedia content requirements above met
- Microphone or headset if computer audio is used
- Access to a telephone near your computer is telephone audio is used
Additional Requirements for Using Downloaded Content and Resources
Content from the Learning Centre, pictureSET, curriculumSET, Accessible Books, and other resource repositories is published in a variety of formats. To open downloaded files you will need to have the appropriate application installed on your computer.
These can include:
- Adobe Acrobat Reader
- Microsoft Word
- Microsoft PowerPoint
- Kurzweil 3000
- Boardmaker + or Studio
- Classroom Suite
- Clicker 5
Additional Requirements for Accessing PSAP Online Ordering, SETpartners, SETreg, BCUDL-LOR, ARC-BC, and Other Online Services
To access our various online services and databases, in addition to the basic browser requirements above you will need to be able to make an SSL connection to the applicable website. JavaScript and cookies must be enabled in order to successfully log in to most services. A user ID and password is required for access to many services. Depending on the service, you may be able to self-register to create an ID and password, or these may be assigned by SET-BC. Note that not all of our services are integrated. If you have a login for access to one of our services, you will not necessarily have access to other services. Contact us if you need more information.
Requirements:
- Basic browser requirements above met
- Ability to connect to the applicable website using SSL on port 443
- JavaScript and cookies enabled
- A valid user ID and password for the service you are accessing
SET-BC Email Communication
To send and receive email from SET-BC, you will need to ensure that any spam or junk email filtering software that is in use either on your own system, or on your network, is not blocking messages from/to SET-BC’s mail servers or specific SET-BC email addresses.
Because email from SET-BC may contain confidential information about students, certain SET-BC services require that you use a recognized school district email address (e.g. yourname@sd99.bc.ca) and will not send email to your personal email address or a third party email provider such as Hotmail or gMail.
Mail delivery and spam filtering details:
- All SET-BC email originates from, and is delivered to, smtp.setbc.org (142.33.243.216).
- The above hostname corresponds to our DNS MX record, and a reverse DNS lookup on 142.33.243.216 should resolve to smtp.setbc.org. Most correctly configured spam filters will therefore not block email from SET-BC. If you suspect that email to you from SET-BC is being blocked by your district or organization’s spam filtering, contact the appropriate system administrator.
- If you suspect that email sent from you to SET-BC is being blocked by SET-BC, contact SET-BC IT at it@setbc.org.